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Client Service Team Leader

Industry Other
Category Sales/Business Development
Location Lalitpur District, Nepal
Expiry date Jun 14, 2026 (7 days left)

Job Description

About Us

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

We hold a leading market share in the mortgage broking industry, with total cumulative settlements exceeding $20 billion—a figure expected to grow. Our standardized management approach and high-quality customer service have made us the largest one-stop financial service group in Australia, dedicated to helping you settle down and purchase property in the country.

Job Summary

We are seeking a self-motivated and experienced Client Service Team Leader with a strong background in the Australian mortgage industry. The ideal candidate should have a solid understanding of finance industry methodologies and principles, along with proven leadership skills. The successful candidate will be responsible for leading the team in processing daily tasks, driving performance improvements, managing the team effectively, and reporting to senior management. This role requires excellent communication and organizational skills, as well as the ability to oversee team operations and ensure service excellence.

Responsibilities

Lead and supervise the team, ensuring all daily tasks are completed accurately and on time.
Provide training to new and existing staff, ensuring all training sessions are delivered effectively.
Lead the team in handling broker requests directly, including both basic and advanced service tasks.
Organize the team to provide support to the cross-sales team in marketing promotion, client relationship management, and related activities.
May also involve future sales tasks related to Award business.

Qualifications

Preferred to have Australian banking back-office experience.
1–2 years of team leadership experience is required.
2–3 years of financial industry experience is required.
Excellent English communication and writing skills.
Must be a very detail-oriented person, minimizing mistakes across all team tasks.
Results- and sales-driven.

Skills: finance,management,banking,organizational skill,communication,team leadership

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