Human Resources Assistant

Job Description

Position Overview

The Fulfillment Operative is responsible for ensuring timely and accurate fulfillment of client staffing requirements. This role involves coordinating workers for various shifts, maintaining client communication, managing timesheets, verifying compliance documents, and identifying new client opportunities. The ideal candidate must be highly organized, proactive, flexible with working hours, and capable of performing in a fast-paced environment.

Key Responsibilities

1. Fulfilling Client Requirements

• Understand client staffing needs and allocate suitable skilled workers for shifts.
• Match candidates based on experience, skills, certificates, and availability.
• Ensure all staffing requests including urgent or last-minute demands are fulfilled on time.

2. Flexible Working Hours

• Work flexible hours including mornings, evenings, weekends, and on-call shifts when necessary.
• Maintain availability during peak periods to support urgent requirements.

3. Timesheet Management

• Collect, verify, and process weekly timesheets for deployed workers.
• Ensure accuracy by cross-checking with client attendance records.
• Follow up with workers or clients for missing or incorrect timesheets.

4. Client Communication & Coordination

• Make regular calls to clients to confirm staffing needs and track upcoming requirements.
• Maintain strong professional relationships to ensure high client satisfaction.
• Provide updates regarding confirmations, cancellations, or replacements.

5. Candidate & Shift Scheduling

• Contact and confirm suitable candidates for scheduled shifts.
• Handle last-minute changes and provide quick replacements.
• Maintain an updated database of candidates’ skills, certificates, and availability.

6. Potential Client Lead & Approach

• Identify potential clients across sectors such as care homes, hospitality, warehouses, and security.
• Approach potential clients via phone, email, or different portals professionally
• Record and follow up on leads, forwarding information to management for conversion.

7. Follow the Lead

• Work on assigned business leads from management to secure new client partnerships.
• Track and update lead status regularly and maintain clear communication.

8. Documentation & Compliance

• Verify candidate Right to Work documents, licences, and certificates.
• Ensure only compliant and fully verified workers are deployed.
• Maintain accurate and confidential records.

9. Quality Assurance

• Monitor performance of deployed candidates.
• Collect feedback from clients and address concerns promptly.
• Ensure continuous improvement in service delivery.

Skills & Requirements

Essential

• Excellent communication skills (verbal and written).
• Strong English Communication skills (Verbal & written)
• Strong organizational and multitasking abilities.
• Experience in recruitment.
• Ability to work under pressure and meet tight deadlines.
• Confidence and professionalism in client communication.
• High attention to detail with strong problem-solving skills.
• Flexible with working hours and ready for urgent assignments.
• Ability to manage scheduling and timesheet responsibilities accurately.

Preferred (Not Mandatory)

• Knowledge of international staffing processes or client management.
• Familiarity with compliance, licensing, or document verification.

Why to Join us?

• Opportunity to work in a dynamic and fast-paced environment.
• Build strong client management and recruitment skills.
• Growth-oriented role with exposure to international markets.
• Collaborative and supportive work culture.