The Senior Commissions Officer is responsible for the accurate administration, processing, and reconciliation of commission payments across multiple business entities. The role requires strong financial oversight and process improvement capabilities to ensure timely and accurate commission payments and reporting.
Daily Responsibilities
Monitor and manage shared and personal email inboxes (e.g., Commission Payable, Accounts Payable), ensuring emails are categorised, prioritised, and actioned appropriately.
Respond promptly to agent queries relating to all Education partners, ensuring all communication is accurate and up to date.
Manage complex queries related to historic intakes, recognizing that these may require extended investigation.
Maintain regular communication with agents and key partners to build strong, positive working relationships across divisions.
Prioritise workload effectively based on volume of receipts, emails, and business needs, adapting as required when tasks extend across multiple days.
Weekly Responsibilities
Post all commission payable invoices across entities into Xero software in a timely manner.
Prepare and process commission payments that are approved and ready for release.
Reconcile commission payments within Xero software and participate in creditor meetings as required.
Issue notifications to agents, the Enrollment team, and the Pathway team confirming processed commission payments.
Supporting other members of the team when required
Maintain and update the commission tracker, ensuring outstanding balances align with accruals in the balance sheet.
Attend commission-related meetings and contribute updates on balances, risks, and outstanding issues.
Update and maintain all payment tracking spreadsheets, including:Second agent commission
Any additional internal trackers
Monthly Responsibilities
Ensure all commission payable invoices are cleared and fully reconciled within Xero.
Perform full reconciliation of commission and refund payments within the finance system.
Support accurate accrual reporting and ensure alignment with finance records
Occasional Responsibilities
Manage escalated agent queries in coordination with internal teams and partner institutions, escalating to management where necessary to resolve communication gaps.
Investigate and resolve commission payment issues as they arise.
Contribute to continuous improvement of commission processes, focusing on:Accuracy of accruals
Efficiency of workflows
Improved tracking and reporting method
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