To support the Credit Control team by managing student account queries, assisting with collection of overdue fees, maintaining accurate financial records, and providing excellent customer service to students regarding payments, plans, and account status. This role is ideal for an organised, confident communicator with an interest in finance and student support.
Key Responsibilities
Student Account Management
Assist in monitoring student fee accounts and identifying overdue balances.
Send reminders to students via email, phone, or SMS regarding outstanding payments.
Help maintain accurate, uptodate records on financial systems.
Check and update payment plans or instalment schedules under supervision.
Collections Support
Contact students professionally to discuss their outstanding fees and agree next steps.
Follow the team’s collections process to ensure timely recovery of overdue funds.
Escalate complex or nonresponsive cases to senior credit controllers.
Customer Service
Act as a first point of contact for student queries relating to invoices, payments, or account status.
Provide clear advice on payment options, deadlines, and financial policies.
Handle sensitive situations respectfully, ensuring confidentiality and professionalism.
Administration & Reporting
Assist with generating reports on outstanding balances and payment activity.
Recording receivables data for all pathways
Assist with Student Refunds
Assist the Finance Team with ad hoc tasks when required during busy periods
Collaboration
Work closely with Finance, Student Services and Admissions
Help coordinate communication between departments to resolve discrepancies or student issues.
