Tinkune, Kathmandu District
Manufacturing
Jul 08, 2026
(14 days left)
Salary
Nrs. 25K-30K Monthly
Job Overview
Education
Intermediate (+2)
Working Hours
9:30 AM to 5:30 PM
Required Skills
Nepali Typing
Excel
Communication
Build Relationships
Front Desk Operations
Job Description
- Make outbound calls and place follow-up calls to customers and distributors to confirm orders, availability, and delivery timelines.
- Receive incoming calls, route inquiries to the appropriate team, and ensure accurate call logging for traceability.
- Maintain and update customer call lists, follow-up schedules, and status trackers using Excel and internal systems.
- Record customer requirements and service requests clearly, and communicate relevant details to the concerned department.
- Support front-desk operations by greeting visitors, managing basic queries, and coordinating with staff for timely assistance.
- Build and maintain working relationships with customers by providing consistent updates and handling requests professionally.
- Assist with basic administrative support such as preparing call summaries, maintaining records, and supporting coordination during peak hours.
Job Specification
- Nepali Typing — fast and accurate Nepali typing for call notes, customer details, and documentation.
- Excel — proficient in basic functions (sorting, filters, formulas as needed), maintaining spreadsheets, and updating trackers.
- Communication — clear spoken communication in Nepali with professional phone etiquette and accurate message delivery.
- Build Relationships — ability to engage customers confidently, handle objections, and maintain follow-ups to support repeat business.
- Front Desk Operations — experience supporting reception activities such as visitor handling, call routing, and basic inquiry management.
- Education — Bachelor’s degree or equivalent education background; preference for candidates with relevant office administration or business studies.
- Experience — minimum 1+ year of experience in telecalling, call handling, customer service, or front-desk operations in a business/distribution setting.
