Learning & Quality Manager/Assistant Manager | InterContinental Pokhara Resort

Job Description

IHG, a leading global hospitality company is bringing to life InterContinental Pokhara Resort, a serene haven perched on a hill and within a community forest, overlooking the tranquil waters of Begnas Lake. This soon-to-be-iconic luxury destination seeks talented and passionate individuals to fill multiple career opportunities. If you share our passion for delivering exceptional guest experiences and driving excellence in every aspect of hospitality, we invite you to join us on this exciting journey.

Responsible for overseeing the hotel’s learning and quality control functions, ensuring the effective delivery of training programs, coordinating with the corporate training department, managing the training budget, and conducting regular quality audits to ensure compliance with brand standards while preparing relevant management reports.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Drive Training Excellence - Design, implement, and oversee comprehensive training programmes across all resort departments, from new employee orientation to management development and service skills.
• Champion Guest Experience - Monitor Guest Love/Heartbeat scores, conduct service standard audits, and develop innovative ways to motivate team members to consistently deliver outstanding guest experiences.
• Lead People Development - Coach and support managers on performance, onboarding, and IHG's Winning Culture, while driving employee engagement through recognition programmes and team-building initiatives.
• Manage Training Budget & Compliance - Own the L&D budget, oversee industrial trainees and IHG Academy participants, and ensure timely completion of e-learning and statutory compliance requirements.
• Build Community & Brand Reputation - Collaborate with educational institutions, liaise with fellow IHG Training Managers, and champion IHG's Corporate Responsibility initiatives within the local community.
  
  

What We need from you:

• Bachelor’s degree or Diploma Management. A Post- Graduation in Human Resources Management/training is desirable.
• 5 years’ relevant experience or similar supervisory role or, an equivalent combination of education and work-related experience.
• Must speak fluent English
• Other languages may be preferred.
  
  

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.