OPERATIONS MANAGER-PRIVATE LENDING

Job Description

About Us

Award Global, founded in 2005, is a group company with five offices in Australia, China, and the Philippines. We integrate real estate development and sales, property management, financial services, and international remittance.

Since our inception, Award Global has provided comprehensive financial services to various clients, including Chinese Australians, international students, and individuals overseas. Our services cover home loan financing, real estate investment advice, fund and wealth management products, business investment solutions, property management, and foreign exchange transfers. With a wealth of local experience in real estate development, we also offer project development and trusteeship services for high-value investors.

Over the past 19 years, Award Global has operated with the corporate ethos of "Integrity-Based, Diligence-Oriented." We have established 24 branches in major cities such as Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and other locations, with our services extending across all regions of Australia and New Zealand.

We hold a leading market share in the mortgage broking industry, with total cumulative settlements exceeding $20 billion- a figure expected to grow. Our standardized management approach and high-quality customer service have made us the largest one-stop financial service group in Australia, dedicated to helping you settle down and purchase property in the country.

WFG is the private lending arm of Award Global Group, a well-established organization with a strong presence across the real estate and mortgage sectors in Australia. WFG specializes in providing flexible, fast, and tailored lending solutions, supporting brokers, developers, and borrowers across residential and commercial property markets.

Role Overview

This position requires a strong foundation in credit combined with a highly proactive operational and coordination mindset. The WFG Operations Manager is a pivotal role responsible for driving operational excellence and ensuring seamless coordination across all stakeholders involved in the private lending lifecycle. Acting as the central bridge between BDMs, brokers, funders, credit, valuers, and internal teams, this role ensures deals progress efficiently from origination through to settlement.

Specific Accountabilities

Stakeholder Management & Coordination:

• Act as the primary liaison across internal and external stakeholders, including BDMs, brokers, funders, valuers, internal credit team and marketing teams.
• Serve as the central communication hub, ensuring alignment, transparency, and timely updates across all parties.
• Build and maintain strong working relationships with broker networks and funding partners.
  
  

Private Lending Operations

• Coordinate with funders to ensure timely allocation of capital and deal execution.
• Coordinate with valuer and ensure all supporting documentation is complete and accurate.
• Ensure compliance with internal policies, lending guidelines, and regulatory expectations within the Australian lending environment.
  
  

Credit & Deal Support

• Monitor pipeline activity to ensure deal progression within agreed SLAs.
• Work closely with the credit team, leveraging sound credit knowledge to facilitate deal structuring and assessment.
• Act as a bridge between credit and front-line teams, translating credit requirements into actionable steps for brokers and BDMs.
  
  

Process Optimization & Leadership

• Drive operational efficiency improvements across workflows, identifying bottlenecks and implementing scalable processes.
• Provide leadership across operational coordination functions, ensuring consistency and accountability.
• Support the development of best practices for private lending operations
  
  

Reporting & Management Support

• Prepare and deliver regular pipeline, performance, and risk reports to senior management.
• Provide insights on deal flow, conversion rates, and operational performance.
• Support strategic decision-making through accurate and timely reporting.
  
  

Cross Functional Alignment

• Work collaboratively with marketing to ensure aligned messaging and smooth campaign execution.
• Ensure consistent communication across all departments to support business growth objectives.
  
  

Key Requirements

• 2–3 years’ experience in credit or lending, preferably within private lending, non-bank lending, or mortgage environments.
• Strong understanding of Australian lending practices, credit policies, and deal structuring.
• Demonstrated ability to manage end-to-end loan processes and stakeholder coordination.
• Excellent communication and relationship management skills.
• Proven operational mindset with the ability to manage multiple deals and priorities simultaneously.
• Strong problem-solving, organizational, and analytical skills.
• Ability to demonstrate leadership capability and influence outcomes across teams.
  
  

Ideal Candidate Profile

• A highly organised and proactive professional who thrives in fast-paced, deal-driven environments.
• A natural connector and facilitator, capable of bridging gaps between multiple stakeholders.
• Someone who combines credit expertise with strong operational execution.
• Solutions-oriented, with the ability to anticipate issues and drive outcomes efficiently.
• Passionate about building a long-term career within private lending and financial services.
  
  

Why Join Us?

• Competitive compensation and benefits.
• Supportive and collaborative team environment.
• 5 Working Days per week.
• Comprehensive Health & Medical Insurance.
• Please review the job description carefully and only apply if the role aligns with your qualifications and experience. Skills: management,mortgage industry,financial services,communication,credit