Classic Tech is looking for a proactive and customer-focused Call Center Agent to handle customer inquiries, provide information about services, and resolve basic service issues efficiently.
Key Responsibilities:
- Answer incoming customer calls and respond to inquiries.
- Provide information about internet packages and services.
- Handle customer complaints and troubleshoot basic issues.
- Register service requests and escalate complex issues to the technical team.
- Maintain accurate records of customer interactions.
- Ensure high levels of customer satisfaction.
- Sales Conversion from provided Leads
- Achieve Sales Target as provided by HOD
- Continuous communication with customers to achieve daily call target
- In-depth understanding of Package and product
