Head – After Sales Operation
- Category Marketing/Sales
- Location Bagmati Province, Kathmandu District
- Job Level Mid Level
- Job Type Contract
- Salary Nrs. Negotiable Monthly
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 10 + years
- Expiry date Sep 07, 2026 (13 days left)
Job Description
Position: Head – After Sales Operation
Location: Kathmandu
Key Responsibilities:
Oversee EV battery health, diagnostics, battery-related complaints, warranty, replacement, safety, and technical support.
Manage end-to-end warranty claims, approvals, recovery, warranty cost, rejection, and coordination with OEM/principal.
Handle critical customer complaints, escalations, repeat issues, root-cause analysis, and effective service recovery.
Manage customer relationship activities, service follow-ups, customer retention, complaint tracking, feedback, and CSI/NPS.
Manage accident repair and insurance claims, including coordination with customers, surveyors, workshops, and insurance companies.
Lead after-sales readiness for new products, including service infrastructure, tools, technical training, spare parts, warranty setup, SOPs, and coordination with OEM/principal.
Qualifications:
Bachelor’s Degree in Automobile Engineering with an MBA in Management/Business Administration.
Minimum 10 years of relevant experience in automobile after-sales operations.
Interested Candidates are requested to send their updated Resume to: [email protected]
Only shortlisted candidates shall be called for an interview.
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