Dental Counsellor

The Dental Counsellor will be responsible for guiding patients regarding recommended dental treatments, explaining procedures and treatment plans, coordinating with dentists, and ensuring proper patient follow-up. The role requires excellent communication skills, a patient-friendly approach, and the ability to build trust with patients.

Key Responsibilities

• Welcome patients and understand their dental concerns, needs, and treatment expectations.
• Explain dentist-recommended treatment plans, procedures, benefits, costs, and timelines in a clear and understandable manner.
• Counsel patients and assist them in making informed decisions regarding their recommended dental treatments.
• Coordinate closely with dentists and clinical staff to ensure accurate communication of treatment information.
• Follow up with patients regarding consultations, pending treatments, appointments, and treatment continuation.
• Handle patient enquiries through calls, messages, and in-person communication.
• Maintain accurate records of patient enquiries, consultations, follow-ups, and treatment status.
• Assist in scheduling appointments and coordinating patient flow.
• Build and maintain positive relationships with patients throughout their treatment journey.
• Handle patient concerns professionally and coordinate with the concerned department when required.
• Support the hospital's patient service, awareness, and promotional activities.
• Maintain patient confidentiality and follow hospital policies and professional standards.

• Minimum Bachelor's degree in any healthcare or dental-related background.
• Previous experience in dental counselling, healthcare counselling, patient coordination, or a related field is an advantage.
• Strong verbal and written communication skills.
• Excellent counselling, interpersonal, and follow-up abilities.
• Pleasant, confident, professional, and patient-friendly personality.
• Basic knowledge of dental treatments and procedures will be an advantage.
• Good computer skills and ability to maintain patient records.
• Ability to work effectively with dentists, clinical staff, and patients.
• Candidates with experience in a dental hospital or clinic will be highly preferred.
• Female candidates are encouraged to apply.

Core Skills

• Patient Counselling
• Dental Treatment Coordination
• Communication & Interpersonal Skills
• Patient Follow-up
• Appointment Coordination
• Customer/Patient Relationship Management
• Problem Solving
• Teamwork