Customer Success Engineer

Job Description

Job Title: Customer Success Engineer

Department:Customer Success / Professional Services

Supervisor: Implementation Manager / Project Manager

Subordinates: Associate Customer Success Engineer

Travel Expectation: 20% – 40% (Onsite Customer Discovery, Training & Go-Live Visits)

As a Customer Success Engineer, you will lead post-deployment configuration, functional onboarding, and product adoption for new clients across our multi-product software suite. Once the core application and server environments are deployed by our DevOps and Development teams, you will step in as the functional and technical implementation lead—configuring application parameters, tailoring workflows to customer business logic, leading continuous customer engagement, delivering comprehensive training, and managing onsite go-live adoption.

• Analyze customer business workflows and map them into application parameter setups, custom business rules, and module settings across our product suite.
• Execute application-level configurations, data mapping, user role definitions, and product integrations once DevOps completes base server deployment.
• Perform end-to-end user acceptance testing (UAT) and functional verification to ensure configured modules meet client operational requirements.

• Design and deliver tailored training programs, admin workshops, and hands-on user sessions for client administrators and end-users.
• Create customized user guides, video walkthroughs, and step-by-step configuration documentation tailored to the customer's specific setup.
• Empower client power-users to manage ongoing application administration and maximize long-term product adoption.

• Lead continuous communication and structured project check-ins throughout the onboarding journey to keep milestones on track.
• Travel to customer sites for discovery workshops, intensive user training sessions, and go-live assistance.
• Provide dedicated onsite operational guidance during the launch window to ensure smooth user transition and immediate issue resolution.

• Collaborate with DevOps and Development teams to ensure smooth handovers from infrastructure setup to functional configuration.
• Translate client feature requests, configuration pain points, and usability feedback into actionable insights for Product and Engineering teams.
• Conduct formal handoffs to Customer Support/Success managers once the customer is fully configured, trained, and operational.

• Education: Bachelor's Degree in Computer Science, Information Technology, Business Information Systems, or a related field.
• Experience: 2 to 4 years of experience in Application Onboarding, Product Configuration, Technical Customer Success, or Functional Consulting.

• Strong capability in configuring enterprise SaaS/software applications (business logic, workflows, user management, and module controls).
• Functional understanding of web application architecture, APIs, and data structures (ability to understand integration flows without needing infrastructure/DevOps skills).
• Proven track record of delivering technical training and conducting client workshops to both technical and non-technical audiences.
• Proficiency with project management, tracking, and documentation tools (e.g., Jira, Confluence, Notion, Monday.com).

• Exceptional presentation, teaching, and interpersonal skills with a strong customer-first consultative approach.
• Strong organizational and project coordination abilities to manage multi-product onboarding schedules.
• Flexibility and willingness to travel for onsite customer discovery, training, and go-live support as required.

Interested candidate can send your resume at [email protected] along with their salary expectation.

Thank you.