Customer Experience Sales Specialist

Job Description

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Customer Experience Sales Specialist at TalentPop: Elevating Service Through Sales

At TalentPop, we believe the best support is the best sales strategy. As a Customer Experience Sales Specialist, you'll be the vital link between exceptional customer service and revenue growth. Every interaction—from initial inquiry to post-purchase support—is an opportunity to build trust, strengthen customer loyalty, and drive sales.

If you're passionate about delivering a premium customer experience while achieving sales goals in a fast-paced e-commerce environment, we'd love to hear from you.

Application Instructions

To ensure your application is routed correctly to our Recruitment Team, please complete the following steps during your application:

• Select ""Brand Concierge"" as your desired position.
• Enter CESS when prompted for the application code.
  
  

Please note: Applications submitted without selecting ""Brand Concierge"" and entering the correct application code may not be processed for this position.

Your Role: Delivering Exceptional Customer Experience and Sales Results

• Premium Customer Engagement: Represent the brand through phone, email, live chat, and SMS while resolving inquiries and providing personalized product recommendations.
• Revenue Growth: Identify opportunities to increase sales through upselling, cross-selling, and product bundling to maximize average order value (AOV).
• Sales Recovery & Customer Retention: Support abandoned cart recovery, subscription retention, and win-back campaigns to recover lost revenue and increase customer lifetime value (LTV).
• Brand Concierge Experience: Deliver a personalized, consultative customer experience that reflects each brand's unique voice and values.
• Post-Purchase Support: Handle order tracking, returns, exchanges, and related concerns while creating opportunities for repeat purchases.
• Data Accuracy & Continuous Improvement: Document customer interactions accurately and provide feedback that helps improve customer experience and sales processes.
  
  

What We're Looking For

• At least 1 year of remote customer support and sales experience is required.
• E-commerce experience is essential. You should be comfortable with sales-focused customer support, including upselling, subscription recovery, and post-purchase engagement.
• Excellent communication and persuasive selling skills with the ability to build rapport and convert conversations into sales opportunities.
• Experience providing customer support via phone, email, and/or live chat. Direct e-commerce sales experience is highly preferred.
• Familiarity with Shopify, CRM platforms, help desk software, or similar customer engagement tools is an advantage.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote work environment.
  
  

Technical Requirements

• A dedicated desktop or laptop with an Intel Core i5 processor or AMD equivalent (or better).
• A stable internet connection with minimum speeds of 25 Mbps download and 25 Mbps upload.
• A quiet, professional workspace suitable for handling customer calls.
  
  

Why Join TalentPop?

• Performance Rewards: Competitive base pay with commission opportunities and annual performance-based salary increases.
• Health Benefits: HMO coverage or a monthly healthcare stipend, plus paid time off.
• Recognition: Performance bonuses and employee recognition programs.
• Work From Home: Enjoy a permanent 100% remote setup.
• Career Growth: Ongoing training, mentorship, and opportunities for advancement within a growing global team.
  
  

Ready to combine world-class customer service with consultative sales? Apply today and become the next Customer Experience Sales Specialist at TalentPop!

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