Operations Assistant

We are looking for an active, responsible, and motivated Operations Assistant to support the company's day-to-day operations. The ideal candidate will be responsible for maintaining inventory records, handling customer inquiries, processing customer orders, coordinating dispatch with logistics partners, and ensuring smooth operational workflows. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment while providing exceptional customer service.

Key Responsibilities

• Maintain and update inventory records using Google Sheets or Microsoft Excel.
• Monitor stock levels and ensure inventory data is accurate and up to date.
• Handle customer inquiries in person, over the phone, and through social media platforms.
• Process customer orders and coordinate timely dispatch with logistics and delivery partners.
• Track orders and update delivery status, comments, and customer information.
• Assist customers visiting the office to collect their orders and provide necessary support.
• Coordinate with internal teams to ensure smooth order fulfillment and daily operations.
• Perform routine administrative and operational tasks as assigned.
• Maintain accurate documentation and operational records.
• Identify operational issues and assist in implementing efficient solutions.

• Basic proficiency in Google Sheets and Microsoft Excel.
• Good verbal and written communication skills in both Nepali and English.
• Strong organizational and time-management abilities.
• Attention to detail and accuracy in record-keeping.
• Ability to multitask and prioritize work effectively.
• Customer-focused approach with a professional attitude.
• Ability to work independently as well as collaboratively within a team.
• Willingness to learn and adapt to new processes.

Required Qualifications

• Minimum of +2 (Intermediate) or equivalent qualification.
• Previous experience in operations, administration, customer service, or a related field is preferred.
• Fresh graduates with strong organizational and communication skills are encouraged to apply.

Other Requirements

• Responsible, proactive, and dependable.
• Positive attitude with a strong work ethic.
• Ability to perform efficiently in a fast-paced work environment.
• Strong problem-solving and coordination skills.

Salary & Benefits

• Attractive and competitive salary, commensurate with qualifications and experience.
• Opportunities for learning, professional development, and career growth.
• Supportive and collaborative work environment.
• Performance-based growth opportunities.