IT Officer

We are hiring a proactive and technically skilled IT Officer on behalf of our client. The successful candidate will be responsible for managing the organization's IT infrastructure, providing technical support to end users, and ensuring the smooth operation of ERP systems across the organization. The role requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining efficient and secure IT operations.

Key Responsibilities

• Provide technical support for hardware, software, network, and system-related issues.
• Maintain and support the organization's ERP system, ensuring smooth day-to-day operations.
• Troubleshoot ERP-related issues and coordinate with vendors or developers for timely resolution.
• Create, manage, and maintain ERP user accounts, roles, and permissions.
• Assist users with ERP data entry, reporting, and system-related queries.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Monitor and maintain LAN/WAN connectivity, internet services, and network devices.
• Perform regular system maintenance, software updates, and security patch installations.
• Ensure regular data backups and support disaster recovery processes.
• Maintain IT asset inventory, documentation, and system records.
• Train employees on ERP system usage and IT best practices.
• Coordinate with external vendors for IT procurement, maintenance, and technical support.
• Ensure compliance with IT security policies and recommend improvements to system performance and reliability.

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1 year of experience in an IT Support or IT Officer role.
• Hands-on experience with ERP systems such as Odoo, ERPNext, SAP Business One, Microsoft Dynamics, Oracle, or similar platforms.
• Strong knowledge of Windows operating systems, Microsoft Office, and basic networking.
• Basic understanding of SQL databases, ERP reporting, and system administration.
• Knowledge of network configuration, system security, backup procedures, and IT infrastructure.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively.

Preferred Candidate Profile

• Experience supporting ERP implementation, maintenance, or administration.
• Familiarity with ERP modules such as Inventory, Finance, HR, or Procurement.
• Knowledge of Active Directory, Microsoft 365, and remote desktop tools.
• Basic understanding of virtualization or cloud platforms is an advantage.
• Self-motivated, detail-oriented, and committed to delivering high-quality IT support.

Benefits

• Competitive salary
• Career growth opportunities
• ERP training and professional development
• Supportive and collaborative work environment