English Mentor Supervisor

Job Description

Company Description Ambition Guru – Your Learning App is a technology-driven education platform designed to help learners unlock their potential and achieve academic excellence. Using AI-powered tools and a personalized learning approach, the platform offers a wide range of courses spanning bridge programs, science and management streams, professional entrance preparation, management studies, public and teaching service commissions, and language training such as IELTS, Korean, and Japanese. Learners benefit from highly qualified educators who deliver structured video and audio lectures, comprehensive notes, and curated content across diverse subjects. The app’s confidence-building features include weekly mock tests with rewards, extensive MCQ banks, and detailed performance analysis. Personalized feedback from expert mentors helps learners refine their strategies and stay on track toward their academic goals.

Location: Durbar Marg, Kathmandu 

Reports To: Assistant Project Manager

About the Role

We are looking for a proactive and detail-oriented English Mentor Supervisor to oversee mentor performance, ensure high-quality English mentoring sessions, and drive continuous improvement across the mentor team. This role plays a critical part in maintaining learning excellence, strengthening mentor engagement, and ensuring all communication and sessions meet a high standard of English proficiency.

Key Responsibilities

1. Mentor Performance Management

• Monitor and evaluate mentor performance through regular QA (Quality Assurance) of English mentoring sessions 
• Ensure mentors maintain high standards of spoken and written English 
• Track KPIs and implement performance improvement plans where required 

2. Feedback & Development

• Provide frequent, structured feedback with a focus on communication clarity, fluency, and delivery 
• Conduct regular 1:1 sessions to guide mentors in improving their English proficiency and teaching effectiveness 

3. Workplan & Scheduling 

• Design and manage mentor schedules and session plans 
• Ensure consistent availability of mentors for English-focused sessions 

4. Team Management & Assessment

• Oversee daily mentor operations and maintain team performance standards 
• Evaluate team capability and identify the need for additional English mentors 

5. Recruitment & Onboarding

• Partner in hiring mentors with strong English communication skills 
• Assess candidates’ English proficiency during the recruitment process 
• Support onboarding and training aligned with expected communication standards 

6. Grievance Handling

• Address mentor concerns professionally and in a timely manner 
• Facilitate conflict resolution within the team 

Qualifications & Skills

• Bachelor’s degree in HR, Education, English, Business, or related field 
• Excellent English proficiency (spoken and written) is mandatory 
• Proven experience in mentoring, training, or team supervision 
• Strong communication, coaching, and interpersonal skills 
• Ability to assess and improve language delivery and communication quality 
• Good organizational and time management abilities