Support Manager
- Industry Other
- Category Customer Service
- Location Madhyapur Thimi, Nepal
- Expiry date Mar 08, 2026 (7 days left)
Job Description
Company DescriptionJiwan Tech, a Nepal-based tech startup, focuses on exploring new business ideas and crafting innovative apps and software solutions. Transforming creative concepts into user-friendly digital products, the company is committed to pushing boundaries in the technology and innovation space. Jiwan Tech offers a dynamic environment for professionals to work on groundbreaking projects while accelerating their careers. Join a passionate and driven team ready to make a meaningful impact in the tech sector. The company is based in Madhyapur Thimi, providing on-site opportunities for talented individuals.
This is a full-time on-site role in Madhyapur Thimi for a Support Manager. The Support Manager will be responsible for ensuring efficient customer support operations, managing the support team, and developing strategies to improve customer satisfaction. Daily tasks include analyzing customer issues, leading resolution efforts, generating reports on team performance, and collaborating with various departments to enhance client outcomes. The role also involves identifying areas for support process improvements and providing training to team members.
- Proficient in customer service, issue resolution, and team management
- Strong skills in communication, leadership, and problem-solving
- Experience in process improvement, data analysis, and report generation
- Ability to work collaboratively across teams and departments
- Proficiency with CRM tools and support management systems
- Experience in the tech or software industry is advantageous
- Bachelor's degree in Business Administration, Management, or a related field is preferred
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