Client Relationship & Digital Communications Executive

We are looking for a proactive and customer-focused Client Relationship & Digital Communications Executive to serve as the primary point of contact for corporate and institutional clients while managing digital communication channels and customer enquiries. The ideal candidate will be responsible for handling quotations, managing leads from multiple digital platforms, coordinating with internal teams, and maintaining strong client relationships to drive business growth and customer satisfaction.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact (SPOC) for corporate, institutional, hospitality, and project clients.
• Build and maintain strong relationships with clients, architects, interior designers, consultants, contractors, builders, and developers.
• Respond promptly to customer enquiries via email, phone, WhatsApp, and social media platforms.
• Conduct regular follow-ups to ensure customer satisfaction and maximize business opportunities.

Quotation & Proposal Management

• Prepare accurate and professional quotations and proposals.
• Coordinate with sales, procurement, and technical teams to obtain pricing and product specifications.
• Maintain quotation records and ensure timely follow-up until successful closure.

Lead Management

• Handle leads generated through Facebook, Instagram, LinkedIn, Google, the company website, and WhatsApp.
• Qualify incoming leads and assign them to the appropriate sales representatives when required.
• Monitor lead progress and support conversion through timely follow-up.

Digital Communication & Social Media

• Manage official communication channels, including WhatsApp Business, email, and social media accounts.
• Ensure timely responses to online enquiries and customer messages.
• Support digital marketing campaigns by coordinating customer engagement activities.
• Monitor enquiries generated from digital campaigns and maintain response quality.

Sales & Internal Coordination

• Coordinate with Sales, Logistics, Service, Procurement, and Accounts departments to ensure smooth order processing.
• Provide customers with timely updates regarding quotations, orders, and deliveries.
• Prepare and maintain MIS reports related to enquiries, quotations, orders, and conversion performance.

CRM & Reporting

• Maintain an accurate CRM database of customers, prospects, and project information.
• Schedule follow-up calls, meetings, and customer visits.
• Track customer interactions and prepare regular performance reports.

• Bachelor's degree in marketing, Business Administration, Management, or a related field.
• MBA or equivalent qualification will be an added advantage.

Experience

• 2–5 years of experience in Sales Coordination, Customer Relationship Management (CRM), Digital Marketing, or Client Relationship Management.
• Experience in the sanitaryware, bath ware, building materials, interiors, home improvement, or related industries will be preferred. 

Required Skills

• Excellent written and verbal communication skills.
• Strong interpersonal, negotiation, and customer relationship management skills.
• Proficiency in MS Office (Excel, Word, and PowerPoint).
• Experience using CRM software.
• Knowledge of Facebook, Instagram, LinkedIn, and WhatsApp Business.
• Basic knowledge of Canva or other graphic design tools.
• Familiarity with Meta Ads, Google lead management, and digital enquiry handling.
• Ability to prepare quotations and coordinate follow-ups.
• Strong organizational skills with the ability to multitask and work under deadlines.

Key Stakeholders

• Corporate Clients
• Institutional Buyers
• Government Projects
• Hotels & Hospitals
• Architects
• Interior Designers
• Consultants
• Contractors
• Builders & Developers
• Dealers, Distributors & Channel Partners