Receptionist

Leela Garden is seeking a friendly, organized, and customer-oriented Receptionist to be the first point of contact for guests and visitors. The ideal candidate will manage front desk operations, provide excellent customer service, handle inquiries, and ensure a welcoming environment while supporting daily administrative tasks.

Key Responsibilities

• Welcome and assist guests, clients, and visitors in a professional and courteous manner.
• Answer and direct incoming phone calls and respond to customer inquiries.
• Manage visitor registration and maintain the reception area in a clean and organized manner.
• Handle bookings, reservations, and customer appointments (if applicable).
• Receive, sort, and distribute mail, packages, and documents.
• Maintain records, files, and basic office documentation.
• Coordinate with different departments to ensure smooth communication and operations.
• Assist with administrative tasks such as data entry, filing, photocopying, and preparing reports.
• Handle customer complaints or concerns professionally and escalate issues when necessary.
• Ensure office supplies at the reception are adequately stocked.

• Minimum qualification: +2 (Higher Secondary) or bachelor's degree preferred.
• Prior experience as a Receptionist, Front Desk Officer, Customer Service Representative, or in a similar role is preferred.
• Excellent verbal and written communication skills.
• Pleasant personality with strong interpersonal skills.
• Good knowledge of MS Office (Word, Excel, Outlook) and basic computer applications.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and maintain professionalism.
• Fluency in Nepali and English is required.

Preferred Skills

• Strong customer service and problem-solving skills.
• Professional appearance and positive attitude.
• Ability to handle confidential information with integrity.
• Time management and attention to detail.

Salary

As per company policy / Negotiable based on experience.

Benefits

• Competitive salary
• Festival allowance and other benefits as per company policy
• Career growth opportunities
• Friendly and professional work environment