Support Executive

Kel Innovation Private Limited is looking for a proactive and customer-oriented Support Executive to manage product demonstrations, installations, and maintenance services. The role requires traveling to various locations, providing excellent customer support, and ensuring a seamless experience for clients. The candidate must have strong communication and time management skills, with a primary focus on delivering timely and efficient on-site, in-site service and support to customers.

Key Responsibilities:

• Demonstrate products to customers, clearly explaining features and benefits.
• Install, set up, and provide servicing & maintenance of products at client locations or through phone calls.
• Deliver products securely and on time.
• Address customer inquiries and provide on-site support.
• Record visits and services performed for reporting purposes.
• Other assigned field or office-related tasks.

• Minimum: +2 or equivalent.
• Preferred experience in a customer support role.

Skills and Abilities:

• Ability to effectively describe product features and functionality.
• Basic technical knowledge and troubleshooting skills.
• Intermediate computer skills.
• Excellent customer service and problem-solving abilities.
• Strong time management and the ability to work independently.

Other Requirements:

• Must own a two-wheeler with a valid driver’s license.
• Flexibility to travel frequently.
• Adaptable to dynamic work environments.