Outlet Supervisor

To supervise daily outlet operations, ensure excellent guest service, maintain service standards, support the team, and ensure smooth coordination between the service, kitchen, bar, and management teams.

KEY RESPONSIBILITIES

Outlet Operations

• Supervise day-to-day restaurant operations and ensure smooth opening, service, and closing procedures.
• Ensure all SOPs, service standards, hygiene, and safety procedures are followed.
• Monitor outlet cleanliness, ambience, table setup, and overall presentation.
• Ensure proper coordination between Front of House, Kitchen, Bar, and Support Teams.

Team Supervision

• Allocate duties and shifts to service staff.
• Conduct pre-shift briefings and communicate daily targets, reservations, promotions, and special instructions.
• Monitor staff performance, grooming, punctuality, and discipline.
• Train and coach team members on service standards and product knowledge.
• Support the Outlet In-Charge in performance evaluation and staff development.

Guest Experience

• Welcome and engage with guests professionally.
• Handle guest complaints and service recovery promptly.
• Monitor food and beverage service quality, speed, and presentation.
• Collect guest feedback and communicate improvement areas to management.
• Build positive relationships with regular guests.

 Sales & Cost Control

• Monitor daily sales and support achievement of outlet targets.
• Promote menu items, special offers, and upselling opportunities.
• Monitor wastage, breakage, complimentary items, and unauthorized discounts.
• Support proper billing and cash-handling procedures.

Inventory & Coordination

• Coordinate with the kitchen/bar team regarding stock requirements.
• Monitor availability of essential service items, beverages, cutlery, crockery, and operating supplies.
• Report shortages, damages, maintenance issues, and operational concerns to management.

Administration & Reporting

• Maintain daily operational records and shift reports.
• Report sales, guest feedback, incidents, staff issues, and operational challenges.
• Assist management in implementing new systems, promotions, menus, and operational improvements.

KEY PERFORMANCE INDICATORS (KPIs)

• Guest satisfaction and complaint resolution
• Daily/monthly sales achievement
• Service speed and quality
• Staff productivity and discipline
• Upselling performance
• Reduction in wastage and breakage
• SOP, hygiene, and grooming compliance
• Team training and development
• Outlet cleanliness and operational readiness

• Education: Bachelor's degree in Hotel Management, Hospitality Management, Business Management, or a related field preferred.
• Experience: Minimum 2–3 years of experience in restaurant, café, bar, or F&B operations, preferably in a supervisory role.
• Strong knowledge of restaurant/outlet operations and customer service.
• Good leadership, team management, and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage busy service periods effectively.
• Good understanding of inventory, cost control, and basic sales reporting.
• Strong attention to cleanliness, hygiene, grooming, and service quality.
• Proficiency in basic computer applications and POS systems is preferred.
• Flexible to work in shifts, weekends, and public holidays as required.
• Candidates who are service-oriented, energetic, disciplined, and passionate about hospitality are highly encouraged to apply.

Key Competencies

• Leadership & Team Management
• Customer Service
• Restaurant Operations
• Problem Solving
• Communication Skills
• Staff Coordination
• Cost & Inventory Control
• Time Management
• Attention to Detail
• Professionalism & Accountability

Why Join Hospitality Way?

• Opportunity to work in a professional and growing hospitality environment.
• Exposure to restaurant, café, bar, and F&B management operations.
• Opportunities to develop leadership and hospitality management skills.
• Dynamic and performance-oriented workplace.
• Opportunity to contribute to the growth and success of hospitality businesses.

Apply Now

If you are a motivated hospitality professional with strong leadership skills and a passion for delivering exceptional customer experiences, we would love to hear from you.

Shift-Evening

Location: Tamsipakha or Sitapaila, Kathmandu

Employment Type: Full-Time