Social Media Handler cum Content Creator

We are looking for a creative, communicative, and customer-focused Social Media Handler cum Content Creator to manage the company's social media platforms, create engaging content, and respond professionally to client inquiries. The ideal candidate should have excellent communication skills, a creative mindset, and the ability to engage with customers effectively through social media channels.

Key Responsibilities

• Manage and monitor the company's social media platforms, including Facebook, Instagram, TikTok, and other relevant platforms.
• Create engaging and creative content, including posts, captions, reels, stories, and promotional materials.
• Respond promptly and professionally to customer inquiries, comments, messages, and requests received through social media.
• Communicate with clients and provide accurate information regarding products, services, offers, and other inquiries.
• Follow up with potential customers and forward relevant leads to the concerned department.
• Develop creative content ideas to increase engagement, reach, and brand awareness.
• Maintain a consistent brand voice and professional image across all social media platforms.
• Coordinate with the marketing and other relevant teams for content planning and promotional activities.
• Monitor social media trends and recommend new content ideas and strategies.
• Maintain records of customer inquiries, leads, and social media engagement where required.
• Perform other related duties as assigned by the management.

• Bachelor's degree or equivalent qualification in Marketing, Mass Communication, Business Administration, or a related field is preferred.
• Prior experience in social media management, content creation, customer service, or a similar role will be an advantage.
• Excellent verbal and written communication skills.
• Strong customer service and client-handling skills.
• Creative mindset with the ability to develop engaging content ideas.
• Good knowledge of major social media platforms.
• Basic knowledge of content creation tools such as Canva, CapCut, or similar software.
• Ability to respond to customer inquiries professionally, politely, and promptly.
• Good organizational skills and the ability to manage multiple tasks.
• Ability to work independently as well as in a team.

Key Skills

• Excellent communication and interpersonal skills
• Customer inquiry and client handling
• Social media management
• Content writing and creation
• Creative thinking
• Lead generation and follow-up
• Basic graphic and video editing
• Time management and multitasking