Administrative Assistant (Sales Department)

We are looking for a proactive and detail-oriented Administrative Assistant (Sales Department) to join our team at Generation Next Communication Pvt. Ltd. As a key member of our sales department, you will support the sales team, streamline processes, and ensure smooth communication between clients and internal teams.

Key Responsibilities

• Coordinate with the Sales Team, customers, dealers, and channel partners to ensure smooth sales operations.
• Process and track sales orders, quotations, invoices, deliveries, and order status.
• Coordinate with Warehouse, Logistics, Finance, and other departments for timely order fulfillment.
• Maintain accurate records of sales orders, customer details, stock availability, pricing, schemes, and pending orders.
• Prepare daily, weekly, and monthly sales reports and MIS for management.
• Monitor sales targets and provide regular updates to the Sales Team and management.
• Follow up with customers and sales representatives regarding pending orders, deliveries, payments, and documentation.
• Coordinate with Finance regarding customer accounts, credit limits, outstanding payments, and payment status.
• Support the sales team in preparing quotations, proposals, presentations, and other sales documents.
• Maintain and update customer and dealer databases.
• Track product availability and coordinate with the Warehouse/Inventory team to ensure stock availability.
• Assist in promotional schemes, product launches, sales campaigns, and dealer activities.
• Handle customer queries and coordinate with relevant departments for timely resolution.
• Monitor sales returns, replacements, claims, and other sales-related issues.
• Maintain proper documentation of sales activities, PJP/visit reports, orders, and customer communications.
• Support the Sales Manager in preparing sales forecasts, targets, and performance reports.
• Ensure all sales activities and documentation comply with company policies and procedures.

• Bachelor’s degree in business administration, Management, Marketing, or a related field.
• 1–3 years of experience in sales coordination, sales administration, customer service, or a similar role.
• Experience in trading, distribution, retail, FMCG, IT, or electronics will be an advantage.
• Good knowledge of MS Excel, MS Office, and sales/MIS reporting.
• Strong communication and coordination skills.
• Good organizational and time-management abilities.
• Ability to manage multiple tasks and meet deadlines.
• Strong attention to detail and accuracy in documentation.
• Good interpersonal and relationship-management skills.
• Proactive, target-oriented, and solution-focused approach.

Required Skills

• Active Listening & Communication
• Sales Coordination
• Customer Relationship Management
• MS Excel & MS Office
• Sales Reporting & MIS
• Order Processing & Follow-up
• Documentation & Record Keeping
• Team Coordination
• Problem Solving
• Time Management
• Attention to Detail