Customer Support Executive

The Customer Support Executive is responsible for ensuring an excellent customer experience by handling inquiries, supporting showroom visitors, coordinating customer follow-ups, maintaining CRM records, monitoring customer satisfaction, and assisting the sales team in delivering high-quality service throughout the sales process.

Job Responsibilities

• Actively listen to customer inquiries, concerns, and feedback with empathy and understanding.
• Assist sales representatives in scheduling test drives, vehicle presentations, and customer follow-ups.
• Attend showroom customer while sales representative gets busy attending other customers
• Maintain and update customer records in the CRM system and generate performance dashboard.
• Conduct follow-up calls with customers before & after vehicle sales.
• Monitor customer satisfaction levels and prepare feedback reports.
• Maintain compliance with company customer service standards and policies.

• Bachelor's degree (running or completed) in Business Administration, Marketing, Management, or a related field
• Freshers can apply (1+ years of experience related field is preferred)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Excellent interpersonal and communication skills with a customer-focused approach.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Knowledge of automotive products, features, and industry trends is advantageous.