Tech Support Representative

We are seeking a motivated and tech-savvy individual to join our team as an Entry-Level Tech Support Representative for our CCTV, Pabx, Access Control, Biometric attendances etc services. In this role, you will be responsible for conducting providing technical support, product explanation and ensuring customer satisfaction.

Job Responsibilities

• Install, configure, test, and maintain CCTV, PABX, Access Control, and Biometric systems.
• Provide technical support and basic troubleshooting to customers.
• Handle basic hardware, software, networking, and server-related issues.
• Explain product features and guide customers on proper usage.
• Maintain accurate records of customer complaints, service requests, and actions taken.
• Coordinate with senior technical staff to resolve complex issues.
• Ensure timely service and customer satisfaction.

• Bachelor’s degree or higher degree in Computer Science, Information Technology, or a related field Ability to communicate technical problems clearly to non-technical users
• Willingness to travel to client sites when required
• Good communication and interpersonal skills.
• Should have strong problem-solving skills
• Ability to respond professionally and calmly under pressure.
• Strong attention to detail.
• Time management and ability to handle multiple queries at once.
• Positive attitude and willingness to learn.