Service Engineer

Job Description

Company Description:

MV Dugar Auto Division is a leading mobility provider in Nepal, representing internationally recognized brands in two-wheelers, commercial vehicles, tractors, construction equipment, and industrial tires. With a robust nationwide network, the company is dedicated to delivering high-quality products, reliable after-sales services, and genuine spare parts. MV Dugar Auto Division aims to offer world-class mobility solutions and contribute to the advancement of Nepal’s transport, agriculture, and infrastructure sectors. Their commitment to customer satisfaction and innovation positions them as a preferred choice in the market.

Role Description:

The Service Engineer will oversee daily workshop operations in Kathmandu, ensuring timely repair and maintenance of vehicles and equipment as per company standards. The role includes allocating work to technicians, monitoring performance, maintaining quality and safety standards, managing tools and spare parts inventory, and preparing service reports. The position also involves handling customer concerns, supporting staff development, and ensuring efficient use of workshop resources. Candidates should hold a Bachelor’s degree in Mechanical, Automotive, or a related field, with relevant service experience, strong leadership skills, and basic computer knowledge.

Key Responsibilities

• Plan and supervise day to day workshop operations.
• Allocate work and monitor technician performance.
• Ensure timely completion of repair and maintenance jobs.
• Maintain quality standards and service procedures.
• Manage inventory of tools, spare parts, and supplies.
• Prepare schedules, reports, and operational records.
• Control workshop costs and optimize resource use.
• Enforce safety rules and maintain a clean work environment
• Handle customer concerns and service feedback.
• Train and develop workshop staff.

Required Qualifications

•  Bachelor’s degree in Mechanical, Automotive, or a related field.
• Relevant experience in workshop or service operations.
• Strong leadership and team management skills.
• Good knowledge of workshop processes and equipment.
• Basic computer and reporting skills.

Skills and Competencies

• Leadership and people management.
• Problem solving and decision making.
• Communication and customer service skills.
• Planning and organizational ability.
• Attention to quality and safety standards.

Working Conditions

• Based in workshop or service center environment.
• May require extended hours during peak workload.
• Exposure to tools, machinery, and industrial settings.