Customer Service Representative
- No. of Openings 1
- Industry Transportation
- Category Customer Service
- Location kathmandu, Kathmandu District
- Job Level Entry Level
- Salary 18000 (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Nov 03, 2024 (12 days left)
- Vehicle License No
- Skills Customer Service, Customer Relationship Management, Communication skills, Analytical
Job Description
Key Responsibilities:
Database Management:
- Maintain and update the database for all export shipments, ensuring accuracy and compliance with international regulations.
Shipment Follow-Up:
- Track all shipments actively, identifying any exceptions or delays. Provide timely updates to customers regarding the status of their shipments.
Collaboration:
- Communicate effectively with the international customer service team to resolve any shipment exceptions or issues that arise.
Reporting:
- Prepare and present shipment delivery reports to senior management, highlighting any areas of concern or notable exceptions.
Pre-Alert Notifications:
- Send pre-alert emails for all export shipments to ensure all responsible parties are informed and prepared for incoming shipments.
Others:
- Additional job description will be added per requirement after hiring.
Job Specification
- Bachelor’s degree.
- Freshers can apply but need to have intermediate knowledge of office package & other software operations.
- Previous experience in International Shipping, or logistics is preferred.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills (English/Hindi/Nepali/Others).
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in relevant software and databases for office tasks.
About Company
SF is the largest integrated logistics service provider in China and Asia, and the fourth largest in the world, providing domestic and internationa...
SF is the largest integrated logistics service provider in China and Asia, and the fourth largest in the world, providing domestic and international end-to-end one-stop supply chain services. At the same time, relying on leading scientific and technological research and development capabilities, SF is committed to building the digital supply chain ecology and becoming a leader in the global intelligent supply chain.
