Customer Service Representative

No. of Openings 15
Industry IT & Telecommunication
Category Customer Service
Location Pulchowk, Lalitpur
Job Level Junior Level
Salary Nrs. (23K - 40K) Monthly (Negotiable)
Education Level Intermediate (+2)
Desired Candidate Female Only
Experience 1 + year
Expiry date Mar 19, 2025 (7 days left)
Vehicle License no
Skills Customer Service, Interpersonal and Communication Skills, Ability to stay calm under pressure, Problem solving skills, Sales, Excellent In English Speaking

Job Description

The Customer Service Representative will be responsible for assisting customers and ensuring a positive experience with the company's products. Key responsibilities include:

Providing customer support through various channels such as phone, email, and chat.
Staying updated with the company's product offerings, features, and updates.
Continuously meeting and exceeding customer satisfaction targets.
Participating in training sessions to enhance skills and knowledge about the product and company.
Providing feedback to improve customer service processes and procedures.
Displaying a professional and helpful attitude while representing the company to customers.

Job Specification

Education Level: Higher Secondary (+2/Intermediate)
Experience Required: More than 1 year
Excellent written and verbal communication skills in English and Hindi.
Excellent active listening skills.
Excellent interpersonal and rapport-building skills.
Patient and empathetic attitude.
Strong time management and organizational skills.
Adaptability and flexibility.
Ability to work comfortably in a fast-paced environment.

Additional Notes:

The company provides training for this position; prior experience is not required.
Working hours are from 12 PM to 9 PM, with a 1-hour break in between.
One day off per week; national holidays are off.

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