Reservation supervisor
- No. of Openings 4
- Industry Tourism and Hospitality
- Category Travel and Tourism
- Location Putalisadak, Kathmandu
- Job Level Mid Level
- Salary Unpaid (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Nov 25, 2024 (4 days left)
- Vehicle License No
- Skills ability to work hard, Able to work flexible schedule, Administration, Communication (e.g.: written and oral communication), Reservations, Teamwork (e.g.: cooperative, supportive)
Job Description
Skyline Travel and Tour is seeking an experienced and highly motivated Reservation Supervisor to join our team. The Reservation Supervisor plays an important role in leading and managing the daily operations of the reservations department. Their primary responsibility is to ensure a seamless and efficient booking process for all travel services. The Reservation Supervisor oversees a team of reservation agents, fostering excellent customer service, efficient booking procedures, and careful attention to detail in meeting client needs. This role demands strong leadership, exceptional problem-solving skills, and a comprehensive understanding of travel services and booking systems.
Key Responsibilities:
- Lead and supervise a team of reservation agents, providing guidance, support, and training.
- Oversee the reservation process for all travel bookings, including flights and other travel services.
- Provide exceptional customer service by addressing client inquiries, complaints, and requests in a professional and timely manner.
- Generate regular reports on booking trends, customer feedback, and team performance for management review.
- Maintain strong relationships with travel suppliers, airlines, and tour operators to ensure competitive pricing and availability.
- Handle customer complaints or issues related to reservations in a calm and professional manner.
- Provide ongoing training to new and existing reservation staff on system usage, booking processes, customer service skills, and other relevant areas.
Job Specification
Education and Qualification:
- Bachelor's degree in Hospitality, Travel and Tourism, Business Admiration, or a related field its preferred.
- Minimum of 3years of experience in a reservations, customer service or supervisory role within hospitality, travel or tourism.
- Certificates in customer service, hospitality management or travel reservation system.
About Company
Skyline Travel and Tour Pvt. Ltd., established in 2015 and located in Putalisadak, Kathmandu is an IATA and ATA registered travel agency specializing in affordable domestic and international airline ticketing. Our company offers a broad range of travel services tailored to meet the diverse need of its client. Committed to providing prompt, high- quality service and exceptional hospitality, Skyline has build a strong reputation for personalized, Hassel free travel solution We are one of the most promising and professional travel agency in tourism industry of Nepal.