Airline Ticketing Officer

Job Description

The Airlines Ticketing Officer is responsible for handling ticket reservations, cancellations, and modifications. They ensure that customers receive the best possible service and assist them in booking flights. The role requires attention to detail, excellent communication skills, and the ability to work under pressure.

Key Responsibilities

Ticket Reservations and Sales:

• Process ticket reservations for domestic and international flights.
• Provide information on flight schedules, availability, and fares.
• Handle booking modifications, ticket exchanges, and refunds in accordance with airline policies.
• Ensure compliance with airline regulations and security procedures.

Customer Service:

• Assist customers with inquiries regarding flight details, baggage policies, and travel requirements.
• Handle complaints and provide solutions in a professional manner.
• Offer alternative travel options in case of cancellations or delays.
• Manage changes to bookings, including rescheduling and rebooking.
• Process refunds and cancellations across.

Documentation and Reporting:

• Maintain accurate records of bookings, payments, and transactions.
• Prepare daily sales reports and submit them to the Ticketing Manager.

Compliance and Regulations:

• Ensure all bookings comply with airline and aviation regulations.
• Stay updated with the latest industry trends, regulations, and travel advisories.

Coordination:

• Liaise with airlines, travel agents, and other partners to ensure smooth operations.
• Coordinate with other departments for seamless customer service.

Job Specification

Required Skills and Qualifications

Educational Background:

• High school diploma or equivalent; post-secondary education in travel and tourism is a plus.

Experience:

• Previous customer service experience, preferably in the airline or travel industry.
• Familiarity with airline policies, procedures, and computer reservation systems (e.g., Amadeus).

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in computer systems and reservation software.
• Attention to detail and commitment to providing exceptional service.

Personal Traits:

• Professional appearance and demeanor.
• Customer-centric approach with a focus on delivering high-quality service.
• Physical capability to lift and handle baggage as necessary.
• Willingness to work flexible hours, including evenings, weekends, and holidays.