Airline Ticketing Intern

Job Description

• Support the ticketing team in processing ticket sales, including booking, changes, and cancellations.
• Provide excellent customer service by addressing inquiries and resolving issues related to ticketing and reservations via phone, email, or in person.
• Accurately enter and update customer and ticketing information into the reservation system.
• Prepare and maintain documentation related to ticketing, such as travel itineraries, receipts, and reports.
• Perform general administrative tasks including filing, photocopying, and managing office supplies.
• Assist in monitoring and updating ticketing system interfaces to ensure accuracy and functionality.
• Collaborate with other departments, such as operations and customer service, to ensure a seamless travel experience for customers.
• Assist in handling and resolving ticketing issues, including refunds and exchanges, in accordance with company policies.

Job Specification

Job Specification

• Currently pursuing or recently completed a degree in Business Administration, Hospitality, Travel Management, or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Basic understanding of reservation systems or willingness to learn.
• Attention to detail and accuracy.
• Ability to handle multiple tasks and prioritize effectively.
• Professional demeanor and positive attitude.
• Strong problem-solving skills and customer-oriented mindset.