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Position: Airline Ticketing Officer
- No. of Openings 20
- Industry Tourism and Hospitality
- Category Travel/Leisure
- Location Putalisadak
- Job Level Entry Level
- Salary NRS (15k) Monthly (Negotiable)
- Education Level Intermediate (+2)
- Desired Candidate Both(Female, Male)
- Experience Fresher
- Expiry date Jul 16, 2024 (10 days left)
- Vehicle License No
- Skills Communication skills, Professionalism (e.g.: proper dressed), Problem Solving, Time Management, Attention To Detail, Multitasking, Reservations, Team Player, MS word
Job Description
- Assist customers with flight reservations, changes, cancellations, and inquiries via phone, email, or in person.
- Provide information on flight schedules, fares, and policies to help customers make informed decisions.
- Process ticket purchases, exchanges, refunds, and upgrades accurately using reservation systems.
- Collaborate with other departments such as sales, operations, and finance to resolve customer issues and ensure smooth operations.
- Keep abreast of airline policies, fare rules, and industry regulations to provide up-to-date information to customers.
- Handle special requests such as wheelchair assistance, dietary restrictions, and unaccompanied minors with care and attention to detail.
- Assist passengers with check-in procedures, boarding passes, and baggage requirements as needed.
- Maintain professionalism and a positive attitude while dealing with challenging situations or irate customers.
- Contribute to team efforts to achieve sales targets, customer satisfaction goals, and operational excellence.
- Stay informed about promotions, discounts, and loyalty programs to encourage customer retention and repeat business.
Job Specification
- High school diploma or equivalent; additional education or training in tourism, hospitality, or related field is a plus.
- Prior experience in customer service, sales, or travel industry preferred.
- Proficiency in computer systems and reservation software (e.g., Amadeus, Sabre, Galileo) is desirable.
- Strong communication skills with fluency in written and spoken English; additional languages may be advantageous.
- Excellent interpersonal skills with the ability to build rapport and resolve conflicts diplomatically.
- Detail-oriented with a high level of accuracy in processing transactions and managing documentation.
- Ability to work in a fast-paced environment, multitask effectively, and prioritize tasks efficiently.
- Flexibility to work shifts, including evenings, weekends, and holidays, as per airline schedules.
- Knowledge of geography, airline routes, and international travel requirements is beneficial.
- Demonstrated commitment to providing exceptional customer service and exceeding customer expectations.
About Company
We, Skyline Travel & Tours Pvt Ltd. are one of the most promising and professional travel agency in tourism industry of Nepal. Our company stri...
We, Skyline Travel & Tours Pvt Ltd. are one of the most promising and professional travel agency in tourism industry of Nepal. Our company strives to provide services par excellence. Make your travel experience the best it can be with Skyline!