Position: Receptionist

Job Description

Client Interaction:

• Greet clients warmly and ensure they feel welcomed.
• Answer incoming calls, direct them to the appropriate person or department, and take accurate messages.
• Respond to client inquiries about travel packages, bookings, and services both in person and over the phone.

Administrative Duties:

• Schedule and confirm appointments for clients with travel consultants.
• Maintain and update client records and booking information.
• Assist in the preparation of travel documents, itineraries, and promotional materials.
• Handle incoming and outgoing mail and deliveries.

Office Management:

• Keep the reception area tidy and presentable with all necessary materials (e.g., brochures, maps, forms).
• Monitor and order office supplies as needed.
• Coordinate with cleaning staff to ensure a clean and organized office environment.

Support Services:

• Assist travel agents with research and information gathering for client itineraries.
• Handle basic bookkeeping tasks and process payments.
• Coordinate travel arrangements for company staff when required.

Job Specification

• High school diploma or equivalent; additional education in hospitality, travel, or tourism is a plus.
• Previous experience in a receptionist or customer service role, preferably within the travel industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and manage time effectively.
• Friendly and professional demeanor with a customer-focused attitude.
• Basic knowledge of travel software and booking systems is an advantage.

Benefits:

• Competitive salary
• Health and dental insurance
• Paid time off and holidays
• Opportunities for career advancement and training
• Travel discounts and incentives