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Operations Manager - Travel Agency
- No. of Openings 1
- Industry Hospitality
- Category Travel/Leisure
- Location Koteshwor, Kathmandu, Kathmandu District
- Job Level Senior Level
- Salary NRS (50K-60K) Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 5 + years
- Expiry date Dec 29, 2024 (13 days left)
- Vehicle License No
- Skills Administrative Operations, Coaching & People Management, Communication (e.g.: written and oral communication), Hospitality Management, Interpersonal Skills (e.g.: patience, empathy), Leadership Skills, Market Analysis, Market Research, Strategic Planning, Travel and Tourism
Job Description
Responsible for overseeing the day-to-day operations of the agency, ensuring that all travel-related services are delivered efficiently and effectively. Managing internal processes, coordinating between various departments, and ensuring exceptional customer service. Improving operational efficiency, implementing procedures, and managing staff to provide seamless and high-quality travel experiences for clients.
- Oversee the day-to-day operations of the travel agency, ensuring smooth coordination across all departments, including sales, marketing, and customer service.
- Monitor and manage the execution of travel packages, tours, and itineraries to ensure they meet customer expectations.
- Develop and enforce operational procedures to enhance efficiency, reduce costs, and improve the quality of services.
- Provide training and development opportunities to ensure staff have the skills and knowledge to provide excellent service.
- Establish and maintain relationships with travel suppliers, including airlines, hotels, ground transportation companies, tour operators, and local guides.
- Negotiate contracts with suppliers and ensure that terms are beneficial for both the agency and its clients.
- Ensure the agency delivers high-quality travel experiences to clients by monitoring the implementation of travel packages and tours.
- Respond to customer feedback and complaints promptly, ensuring that any operational issues are resolved quickly.
- Collaborate with senior management to develop and execute strategies to improve operational efficiency and service quality.
- Handle unforeseen issues such as travel disruptions, cancellations, or emergencies and provide timely solutions to clients.
Job Specification
- Bachelor’s degree in Business Administration, Tourism, Hospitality, or related field.
- Proven experience (5+ years) in operations management, preferably in the travel or hospitality industry.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong negotiation and communication skills, both written and verbal.
- Knowledge of travel booking systems and other operational platforms.
About Company
Siddhartha Business Group of Hospitality started with a modest fast food outlet in Tikapur Municipality in Kailali district on 5 February 1998. The growing popularity of the fast food stall eventually transformed into a multi-facility business hotel named Siddhartha Guest House in 1999. With hard work and team spirit, we now have more than 13 hotels, resorts and restaurants across the nation. Today SGBH has surpassed its services from fooding and lodging under its own banner to establish itself as a prominent hospitality enterprise and have established businesses in hospitality education, hospitality education, hospitality trade, travel and tours, cafes and agriculture. Every member of the SGBH family have relentlessly worked for years to make us what we are today.
