Position: Assistant Front Office Manager - Kapilvastu
- No. of Openings 1
- Industry Hospitality
- Category Hospitality
- Location Chandrauta, Kapilvastu District
- Job Level Senior Level
- Salary NRS (30K-40K) Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 5 + years
- Expiry date Jul 17, 2024 (11 days left)
- Vehicle License No
- Skills Team Management, Computer skills, Teamwork (e.g.: cooperative, supportive), Guest service, Guest Relations, Resolving Complaints, Leadership, Team Leadership
Job Description
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
- Maintain inter-departmental relationships to ensure seamless customer service
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
- Compile statistics for front office and provide reports relating to that area
- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
Job Specification
- Strong leadership skills to oversee and manage a team of front office staff
- Excellent customer service and interpersonal skills to effectively interact with guests and handle any guest complaints or concerns
- Proficiency in PMS systems for booking reservations, checking guests in and out, and managing room inventory
- Excellent problem-solving skills to address any issues that may arise during a guest's stay
- Strong organizational skills to maintain accurate records and manage front office operations effectively
- Proficiency in MS Office software
About Company
Siddhartha Business Group of Hospitality started with a modest fast food outlet in Tikapur Municipality in Kailali district on 5 February 1998. The growing popularity of the fast food stall eventually transformed into a multi-facility business hotel named Siddhartha Guest House in 1999. With hard work and team spirit, we now have more than 13 hotels, resorts and restaurants across the nation. Today SGBH has surpassed its services from fooding and lodging under its own banner to establish itself as a prominent hospitality enterprise and have established businesses in hospitality education, hospitality education, hospitality trade, travel and tours, cafes and agriculture. Every member of the SGBH family have relentlessly worked for years to make us what we are today.
