Position: Operations Manager
- No. of Openings 1
- Industry Hospitality
- Category Operations
- Location Tinkune
- Job Level Senior Level
- Salary 50,000 Above
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 7 + years
- Expiry date Jul 12, 2024 (6 days left)
- Vehicle License No
- Skills Integrity (e.g.: honest, ethical), Teamwork (e.g.: cooperative, supportive), Professionalism (e.g.: proper dressed), Guest service, Guest Relations, Daily Operations, Employee relations
Job Description
- Ensure that guests receive exceptional service and satisfaction
- Handle guest complaints and issues promptly and effectively, striving to resolve them to the guests' satisfaction
- Overseeing all departments, including front desk, housekeeping, food and beverage, maintenance, and other services
- Collaborate with department heads to ensure efficient operations and adherence to brand standards
- Monitor daily operations to ensure compliance with safety, health, and hygiene standards
- Provide guidance and support to department heads and staff members
- Assist in recruitment, training, and development of hotel staff to maintain high-quality service
- Encourage teamwork and foster a positive work environment
- Assist in creating and monitoring budgets for various departments
- Work to achieve revenue and profit targets
- Monitor the physical condition of the property and coordinate maintenance and repairs as needed
- Address any safety concerns or incidents promptly and effectively
Job Specification
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Knowledge of hospitality industry trends and best practices
- Ability to develop and implement effective strategies to drive revenue and guest satisfaction
- Proficiency in financial management, including budgeting and forecasting
- Understanding of restaurant operations, including front desk, housekeeping, food and beverage, and maintenance
- Ability to recruit, train, and supervise staff
- Experience in implementing and maintaining quality standards and procedures
About Company
Siddhartha Business Group of Hospitality started with a modest fast food outlet in Tikapur Municipality in Kailali district on 5 February 1998. The growing popularity of the fast food stall eventually transformed into a multi-facility business hotel named Siddhartha Guest House in 1999. With hard work and team spirit, we now have more than 13 hotels, resorts and restaurants across the nation. Today SGBH has surpassed its services from fooding and lodging under its own banner to establish itself as a prominent hospitality enterprise and have established businesses in hospitality education, hospitality education, hospitality trade, travel and tours, cafes and agriculture. Every member of the SGBH family have relentlessly worked for years to make us what we are today.
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