Customer Care Executive
Basic Information
- Job Category Marketing / Advertising / Customer Service
- Job Location Kathmandu District
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelors
- Desired Candidate Both(Male, Female)
- Experience 2 years
- Expiry date 2023-06-16
- License no
- Skills Team Management, Communication skills, Strong interpersonal skills, Customer Service
Job Description
- Manage incoming and outgoing calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Specification
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
