Ticketing Officer

Your responsibilities will entail giving advice to clients, booking flights (Domestic and International)/ issue tickets, reservation of hotel via system worldwide
Collect PNR’s, issuing tickets, re-scheduling, hotel bookings, and cancellations
Collect and check documents as per country specific requirements. Handle ticketing enquiries including airfare quotations, reservations, and e-Ticket issuances.
Working closely with leisure and corporate clients, airlines, travel agencies, transport, and other service providers. You will build strong, professional working relationships with them and all your main clients
Answer inquiries regarding information such as schedules, availability, procedures and policies. Also, assist with all travel documents, which clients might request for their travel plans.
Plan routes and compute ticket costs. You must handle complain and obtain feedback from customers along with upgradation of customer service.
Determine whether the ticket is available on the required date requested by customer or not.
Prepare customer invoices and accept payment.
Follow up with airlines companies for refunding and capping tickets.
This is a very diverse role and would vary from situation to situation.

Minimum 3 years of experience required
To qualify for this role, you must have previous travel ticketing experience (IATA trained /experienced in IATA accredited Travel Agency)
You should have vast experience and knowledge in the airline, travel agencies and holidays industry
Fluent English speaking with convincing skill and excellent written communication are required with knowledge of other languages an advantage
Command of Galileo, Amadeus and Sebre reservations
Handling and issuing tickets and also visiting to different organization for marketing effectively and efficiently
Command of MS Office Applications (MS Word, excel etc.), internet and email, power point presentation.
You must have good management skills.
You should have charming and outgoing personality and pleasing voice
Ability to work extended hours under varying work schedules and frequently meet rigid deadlines
Ability to work a flexible schedule, including days, evenings, weekends and holidays
Ability to read instructions, directions, letters, memos and other written materials
Ability to converse orally and utilize standard telephones to receive and communicate information with staff and clients
Increase sales to support management on increasing its revenue
Bachelor/ Master, Graduate or post graduate.

Other Specific Requirements:

Benefits:

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Raintree Tours and Travel Pvt. Ltd. is a local investment and a prominent tour operator managed by experienced professional team handling outbound...

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