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Dynamic Technosoft Pvt. Ltd

New Baneshwor

About Us

Dynamic is an established and leading IT Solution company in the IT market providing comprehensive software Development , web products , Computer Training , Hardware & Networking Solution and IT Related Product Marketing since 9 years. Beside these it has both ...

Dynamic is an established and leading IT Solution company in the IT market providing comprehensive software Development , web products , Computer Training , Hardware & Networking Solution and IT Related Product Marketing since 9 years. Beside these it has both national and international wide franchises. Overall Dynamic is a team of dedicated professionals.

Technical Support

Basic Information

  • No. of Openings 3
  • Job Category IT / Telecommunication
  • Job Location Kathmandu/Birgunj
  • Job Level Entry Level
  • Salary Negotiable
  • Education Level Bachelors (Bachelor's Degree in BSc IT, BCA, BIM)
  • Desired Candidate Male Only
  • Experience 1 year
  • Expiry date 2022-10-14
  • Skills Technical Support, Multitasking

Job Description

  • Must provide after-sales support for software or businesses that specialize in providing customers with support and maintenance.
  • Create Task based on every customer's query through phone/email/sms with proper problem title.
  • Follow up the task assigned.
  • Identify and escalate priority issues per Client specifications.
  • Involve in documentation and active resolution process based on such requests.
  • Update task as action taken to troubleshoot with common title and clear language.
  • Timely Escalation of problem to other higher department and supervisors.
  • Educate other team members about the issues and action taken to solve the same.
  • Receive handed over task by other shift and handle with prioritizing solutions.
  • Actively participate in the training (Tech and non tech) to develop the learning.
  • Responsible for maintaining the defined KPI of the department.
  • Analysis of call logs in order to discover any underlying issues or trends.
  • Follows up on and takes responsibility for unresolved issues or escalations.
  • Field visit as a part of support and clients requirements.

Job Specification

  • Most know accounting knowledge or must be familiar with accounting software such as tally, Swastik or any other.
  • IT or Engineering the background will be an added advantage.
  • Language Fluency is must.
  • The capacity to work well within a team.
  • Logical thinking.
  • Good communication skills with problem elocution on simple language.
  • Service oriented keeping customer first.
  • Sharp Technical Knowledge and soft communication skills.