Position: Technical Support (Premium Job)
- No. of Openings 3
- Category Network/Technology
- Job Location Kathmandu/Birgunj
- Job Level Entry Level
- Salary Negotiable
- Education Level Bachelors (Bachelor's Degree in BSc IT, BCA, BIM)
- Desired Candidate Male Only
- Experience 1 + year
- Expiry date Nov 08, 2022 (Expired)
- Skills Technical Support, Multitasking
Job Description
- Must provide after-sales support for software or businesses that specialize in providing customers with support and maintenance.
- Create Task based on every customer's query through phone/email/sms with proper problem title.
- Follow up the task assigned.
- Identify and escalate priority issues per Client specifications.
- Involve in documentation and active resolution process based on such requests.
- Update task as action taken to troubleshoot with common title and clear language.
- Timely Escalation of problem to other higher department and supervisors.
- Educate other team members about the issues and action taken to solve the same.
- Receive handed over task by other shift and handle with prioritizing solutions.
- Actively participate in the training (Tech and non tech) to develop the learning.
- Responsible for maintaining the defined KPI of the department.
- Analysis of call logs in order to discover any underlying issues or trends.
- Follows up on and takes responsibility for unresolved issues or escalations.
- Field visit as a part of support and clients requirements.
Job Specification
- Most know accounting knowledge or must be familiar with accounting software such as tally, Swastik or any other.
- IT or Engineering the background will be an added advantage.
- Language Fluency is must.
- The capacity to work well within a team.
- Logical thinking.
- Good communication skills with problem elocution on simple language.
- Service oriented keeping customer first.
- Sharp Technical Knowledge and soft communication skills.
This job has been expired
on 2022-11-08
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About Company
Dynamic is an established and leading IT Solution company in the IT market providing comprehensive software Development , web products , Computer Training ...
Dynamic is an established and leading IT Solution company in the IT market providing comprehensive software Development , web products , Computer Training , Hardware & Networking Solution and IT Related Product Marketing since 9 years. Beside these it has both national and international wide franchises. Overall Dynamic is a team of dedicated professionals.