Front Desk/ Guest Relation Officer
Gaas Baas Co.
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Gaas Baas Co.

Thamel

Front Desk/ Guest Relation Officer

Basic Information

  • No. of Openings 1
  • Job Category Secretarial / Front Office / Data Entry
  • Job Location Kathmandu District Thamel
  • Job Level Entry Level
  • Salary NRS (15,000-20,000) Monthly
  • Education Level Intermediate
  • Desired Candidate Both(Female, Male)
  • Experience 1 year
  • Expiry date 2022-08-16
  • Skills Computer skills, Communication skills, Teamwork, Problem Solving, Flexibility, Interpersonal, Customer Service

Job Description

  • Provide upscale guest service experiences for clients throughout their stay.
  • Ensure clients are properly greeted upon their arrival.
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage.
  • Oversee check-in and check-out procedures, including reservations and financial transactions.
  • Promptly address guests’ requests, like in-room dining.
  • Actively listen to and resolve complaints.
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Inform clients of our hotel services, including breakfast and dining options.
  • Promote all hotel amenities, conveniences and programs offered.
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
  • Appraise team’s performance and produce regular reports.
  • Examine daily duties, assign tasks and check on progress.
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
  • Recommend local tourist spots, including places to dine, shop and sight-see.
  • Establish friendly relationships with regular hotel clients.

Job Specification

  • Proven work experience as a Guest Relations Manager, Hotel Manager or similar role.
  • Understanding of all hotel management best practices and relevant laws.
  • Hands-on experience with Hotel Management software.
  • Proficiency in English; knowledge of other languages is a plus.
  • Customer service drive with outstanding communication and active listening skills.
  • Excellent problem-solving and multitasking skills.
  • Leadership skills along with the ability to motivate a team into high performance.
  • Ability to work flexible hours.
  • Strong sense of responsibility and a professional presentation.