Position: Tour Operator

Job Description

Job Summary:

We are seeking an experienced and dynamic Tour Operator to join our team. The ideal candidate will have a minimum of 5 years of experience in outbound tour operations and a Bachelor's degree. The Tour Operator will be responsible for planning, organizing, and coordinating travel packages for our clients, ensuring a high level of customer satisfaction and seamless travel experiences.

Key Responsibilities:

• Design and develop outbound tour packages tailored to client needs.
• Coordinate with travel agents, airlines, hotels, and other service providers to arrange transportation, accommodations, and tours.
• Handle client inquiries and provide detailed information about tour packages, destinations, and travel itineraries.
• Ensure all travel arrangements comply with industry regulations and company policies.
• Prepare and manage budgets, invoices, and financial records for tour packages.
• Address and resolve any issues or emergencies that arise during tours.
• Conduct market research to stay updated on travel trends and emerging destinations.
• Develop promotional materials and assist in marketing tour packages.
• Maintain strong relationships with clients and travel partners.
• Provide exceptional customer service before, during, and after tours.

Job Specification

• Minimum educational qualification: Bachelor's degree in Tourism, Hospitality, Business, or a related field.
• At least 5 years of experience in outbound tour operations.
• Excellent organizational and planning skills.
• Strong communication and interpersonal skills.
• Proficiency in using travel booking software and MS Office.
• Ability to handle multiple tasks and work under pressure.
• Knowledge of international travel regulations and customs procedures.
• Strong problem-solving skills and attention to detail.

Personal Attributes:

• Highly motivated and results-oriented.
• Friendly and professional demeanor.
• Ability to work independently and as part of a team.
• Passion for travel and customer service.

Working Conditions:

• Standard office hours with occasional travel and overtime as required.
• Ability to work flexible hours, including weekends and holidays, depending on tour schedules.