Loyalty Program Officer
- No. of Openings 1
- Industry E-Commerce
- Category General Mgmt. / Administration
- Location Kathmandu, Nepal
- Job Level Junior Level
- Salary NRS (25K-30K) Monthly (Negotiable)
- Education Level Bachelors
- Desired Candidate Both(Female, Male)
- Experience 1 + year
- Expiry date Dec 04, 2024 (13 days left)
- Vehicle License No
- Skills Customer Relationship Management, Teamwork, Computer Skills, Ability to stay calm under pressure, Business Development
Job Description
Job Summary:
The Loyalty Program Officer is responsible for implementing and managing the company's loyalty programs to enhance customer engagement, retention, and satisfaction. This role involves monitoring program performance, identifying areas for improvement, analyzing customer data, and working closely with cross-functional teams to deliver an outstanding loyalty experience. The ideal candidate is data-driven, customer-focused, and skilled in project management.
Key Responsibilities:
- Oversee day-to-day operations of the loyalty program, ensuring a seamless and engaging customer experience.
- Coordinate promotional activities, campaigns, and events to increase program participation and brand loyalty.
- Develop and implement communication strategies to promote the loyalty program and educate customers on product benefits.
- Engage with program members through targeted emails, SMS, and other channels, keeping them informed of offers, rewards, and updates.
- Generate regular reports on key program metrics, such as member engagement, redemption rates, and customer retention, providing insights to guide decision-making.
- Work closely with marketing, sales, and customer service teams to develop loyalty initiatives that align with company objectives.
- Collect and analyze feedback from loyalty program members to continuously improve the program’s offerings and overall experience.
- Propose and implement enhancements to the loyalty program to improve customer satisfaction and loyalty.
- Manage and update reward options to ensure they are attractive and relevant to the target audience.
Job Specification
Qualifications:
- Education: Bachelor’s degree in Marketing, Business, or a related field.
- Experience: 1+ year of experience in loyalty program management, marketing, or customer experience. Freshers are encouraged to apply
- Strong analytical skills with experience in data-driven decision-making
- Familiarity with data analysis tools is a plus.
- Excellent communication and interpersonal skills.
- Strong project management abilities with attention to detail.
- Customer-focused with a commitment to enhancing customer loyalty and satisfaction.
- Creative thinker with the ability to propose innovative rewards and engagement strategies.
- Ability to work effectively in a collaborative team environment.
About Company
Welcome to Oometo, the future of shopping and entrepreneurship. Launched in 2024, Oometo is more than just a platform—it’s a movement that redefines online and retail shopping while empowering the next generation of entrepreneurs. Combining innovation with purpose, we are committed to delivering a seamless shopping experience while fostering local businesses, SMEs, and youth entrepreneurship.
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