Customer Service Representative

Industry Other
Category Customer Service
Location Kathmandu, Nepal
Expiry date Apr 13, 2025 (Expired)

Job Description

We are looking for an enthusiastic Customer Service Representative to join our dynamic team. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues with a positive and solution-oriented approach. This is a fantastic opportunity for individuals who are passionate about delivering excellent customer experiences and thrive in a fast-paced environment.

Key Responsibilities:

Provide Excellent Customer Support: Address customer inquiries through phone, email, and in-person, ensuring a friendly and professional experience.
Issue Resolution: Effectively handle customer complaints and resolve problems quickly and efficiently.
Product Knowledge: Offer product/service information and guidance to help customers make informed decisions.
Order Processing: Manage order placement, exchanges, and refunds accurately.
Customer Interaction Tracking: Record customer interactions and feedback in our system to maintain high service standards.
Collaboration: Work closely with the team to ensure consistent and high-quality customer service.
Adhere to Company Guidelines: Follow internal processes and policies to provide a seamless experience for customers.

Skills & Qualifications:

Experience: Previous customer service experience is preferred but not mandatory.
Communication: Strong verbal and written communication skills.
Problem Solving: Ability to handle difficult situations and resolve customer complaints effectively.
Tech-Savvy: Basic knowledge of customer service software and computer systems.
2-Wheeler Requirement: Must own a two-wheeler and be able to use it for work-related tasks (if applicable).
Attention to Detail: Strong organizational skills to handle multiple tasks at once.
Team Player: Ability to collaborate and communicate effectively with coworkers.

Working Hours: