Customer Service Advisor, FL

Industry Other
Category Customer Service
Location Nepal
Expiry date Apr 13, 2025 (Expired)

Job Description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS:

Execute contact center plans and programs in line with business strategy and financial objectives, guidelines and policies
Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
Execute inbound/ outbound phone calls, emails and web based chats/instant messaging and balance work load to handle customer inquiries, orders, service requirements and complaints.
Achieve sales and service targets related to key customers and provide delivery of high quality service for select top accounts
Support team members on escalated/ complex customer inquiries related to organizational products/ services
Act as first contact point for customer claims by supporting customer in notification and reception of claims, providing and collecting claims documents, and handing over to completed documents to specialized claims handlers
Resolve escalated customer service inquiries and customer complaints, claims and issues
Promote areas with potential for revenue generation to cross-sell, up sell services including value added services
Support development of contact center programs, processes and policies
Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existingCS staff
Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries

YOUR PROFILE:

Exhibits an exceptional degree of resourcefulness and empathy.
Analyzes and resolves complex customer issues.
Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
Typically requires Bachelor's degree.
1 year experience in a Customer Contact Centre or Tele sales environment in a service industry (preferable)
Must have Nepali Citizenship, based in Nepal

OUR OFFER: