Client Support Analyst
- Industry Other
- Category Information Technology
- Location Nepal
- Expiry date Apr 11, 2025 (4 days left)
Job Description
Position SummaryReasons You Will Want This Position
- We are a rapidly growing company with limitless career growth and advancement for top performers
- Our culture appreciates and rewards creative ideas, especially those that achieve better outcomes for everyone
- Work with a team of talented technology professionals who will challenge and help you perform at your best
Cedar Gate Technologies is looking for a Client Support Analyst to join our Data department. This role involves providing front-line end-user support, triaging product and data issues, and ensuring a strong customer experience by maintaining high support and product quality standards.
Roles & Responsibilities
- Triage and respond to incoming client support requests
- Collaborate with Product and Data Management teams to resolve issues, ensuring timely updates to clients
- Support the Client Success team by tracking, escalating, and resolving general and client-specific issues
- Develop action plans in response to client inquiries and requests, ensuring effective resolution and escalation as needed
- Own, track, report, and manage support SLAs ensuring compliance with company goals and requirements
- Provide analytics on client tickets, monitoring SLA and KPI performance
- Bachelor's degree in Computer Science , Information Technology, or a related field (or equivalent)
- 1+ years of experience
- Excellent English communication skill, both oral and verbal
- Experience of technical support in an SAAS environment is a plus
- Familiarity in healthcare data related environments is a plus
- Experience with data analytics and SQL is a plus
- Experience with Salesforce a is plus
- Flexibility to work in different shifts, including mornings, evenings, nights, and weekends
If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.
Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.
About Cedar Gate
Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.
Cedar Gate Services Pvt. Ltd, Nepal, provides software research & development, data analytics, IT infrastructure management and various support services for Cedar Gate Technologies, USA. We employ 750+ professionals in our Sanepa office. For more information, visit company website at https://cedargate.com/ and follow our FB page at https://www.facebook.com/CGTNepal .
Deadline for Job Application: April 10, 2025
