Loan Processor

Job Description

Job Type: Full Time

Time: 6am - 2:30pm

Location: Maitidevi, Kathmandu

Salary: Competitive with benefits & perks

Deadline: Ongoing

Working Days: Monday - Friday

Universal Outsourcing is a Business Process Outsourcing (BPO) company that specializes in serving the Australian mortgage broking industry. We offer a variety of industry specific services from administrative support, loan processing compliance review management, to digital marketing, web design and development, content creation and more.

We are seeking a friendly and enthusiastic person ready to join our amazing team and vibrant culture. The perfect candidate will have experience in customer service and possess exceptional communication skills, along with a solid work ethic. Should be capable of working both independently and as an integral part of the team, contributing to our daily operations. 

Your Role

As a Loan Processor, you will spend your first 3 months at Universal Outsourcing in a fully supported learning workflow environment.

During this time, you will be fully trained in completing all end-to-end processes that are required for the smooth processing of loan applications from submission to settlement (getting loan approved).

Someone who has an interest in the finance industry and wants to grow with the business would be a huge advantage.

1. Data entry of loan application information into lender platforms.
2. Assisting our clients with processing & tracking home loans from pre-submission to settlement.
3. Liaising with our clients to request supporting documentation and update them on the progress of their application.
4. Forming relationships and communicating with clients, lenders, referrers, and other business agents.
5. Working with finance brokers to ensure compliance processes are followed and maintained.
6. Keeping active notes and managing applications.
7. Customer Relation Management (CRM) platform.
8. Providing exceptional customer service.
9. Creating social media content and uploading them on social media handles. 
10. Stay up-to-date with the latest AI trends and incorporate them into social media marketing processes. 

Education Level: Must have completed Bachelor's degree with an internship or volunteer experience. (preferred)

Experience Required: Experience in customer service roles preferred but not mandatory.

Additional skill set:

• Excellent interpersonal, verbal, and written English communication.
• Strong customer service orientation and ability to work to deadlines.
• High level of attention to detail and accuracy.
• Positive attitude and prepared to work in a team environment and meet deadlines.
• Problem-solving skills, including the ability to resolve unusual and complex issues and then devise actionable solutions.
• The ability to quickly adapt and adjust to changing situations and processes.
• Time management skills and prioritizing the assigned tasks.
• Resilience and Consistency
• Ability to work autonomously with set tasks.
• Knowledge of Generative AI Tools: ChatGPT, COPY.AI & others
• Knowledge of Social Media Marketing: Instagram, Facebook, LinkedIn
• Interest in Content Creation Tools: Canva, Capcut

What’s in it for you:

• Competitive Salary
• Social Security Fund (SSF)
• Paid Annual Leave and Sick Leave 
• Exclusive paid leaves
• Weekends Off (Sat/Sun) 
• Festival Bonus
• Free Meals (Breakfast, Lunch & Afternoon Tea)
• Accident and Medical Insurance Coverage
• Team Building Activities & Retreats
• Continuous Learning and Development opportunities
• Australian working culture
• Fully paid training provided

Our office operates from 6 am to 2:30pm in the vibrant location of Maitidevi, Kathmandu. The salary for this position is open for negotiation. This role demands a dedicated commitment from Monday to Friday, making it an ideal opportunity for individuals seeking a weekday work schedule in an energetic environment.

We look forward to reviewing your application.