Senior Australia Counsellor / admission officer
- Industry Other
- Category Customer Service
- Location Kathmandu, Nepal
- Expiry date Apr 11, 2025 (3 days left)
Job Description
Calling driven, enthusiastic and motivated counsellors and admission officer to join our Student Placement team for Australia Destination.
Job Description:
- Provide professional and quality counselling service that meets/exceeds customers' expectations
- Achieve the assigned targets by intakes
- Deliver the pipeline leads and conversion targets by intake
- Build strong customer relationships through genuine guidance
- Be 100% compliant with application processes
- Be a productive and efficient member of the team
- Effectively implement global priority projects at the country/office level.
Key KPI’s-
- Achieve targets for Leads, Applications and Finalizations – by intake
- Be certified as a counsellor for assigned destinations (pass test every year).
- Knowledge on Destination Education System.
- Ensure delivery of high level of service to students and Destination client institutions.
Student Services:
- Provide authentic, un-biased and updated information on Destination Institutions and courses and Study Infp Centre services.
- Ensure that students are aware of Info Centre’s roles and responsibilities and limitations with respect to securing admissions and student visa approval.
- Counsel student walk-ins in reasonable time frame; prioritize students with appointments.
- Ensure that all students are informed about the institution application status and the offer/reject letter is forwarded promptly.
- Ensure that the students prepare visa documents in a correct manner and timely as per their level of study and intake start date.
Destination Client Services:
- Develop sound professional rapport with Destination client institution representatives.
- Ensure that the team has an appropriate list of students for clients to meet at in-house interview programs.
- Ensure appropriate conversions from applicants to invoices for institutions.
- Conduct Visa Seminars
- Conduct Pre Departure seminars to ensure that students are prepared for the Destination student experience.
- Liase with banks and other financial institutions for any clarification on documents submitted for visa purposes.
.jpg)
