Front Desk Receptionist

Job Description

Role Description

Customer Service & Communication:

• Greet and welcome clients, students, and visitors in a friendly and professional manner.
• Answer phone calls, emails, and online inquiries, providing accurate information regarding services, courses, and consultancy offerings.
• Direct inquiries to the appropriate department or staff member as needed.
• Handle scheduling and appointments for clients and consultants.
• Maintain a positive, helpful attitude to ensure a welcoming atmosphere at the front desk.

Administrative Support:

• Perform general office duties including managing phone systems, filing documents, and maintaining office supplies.
• Assist with student registration, course applications, and document processing.
• Coordinate the collection and submission of required documentation from clients or students.
• Update and maintain the front desk area, keeping brochures, informational materials, and signage up-to-date.

Information Management:

• Keep records of client inquiries, follow-ups, and appointments using the company’s database or management software.
• Assist in the preparation and distribution of newsletters, course schedules, and other relevant documents to clients.

Appointment Scheduling & Coordination:

• Manage consultant calendars and coordinate appointments for students or clients.
• Remind students or clients of upcoming appointments, consultations, or assessments.

Support to Education Consultants & Team:

• Assist educational consultants with administrative tasks, including report preparation, documentation, and follow-up.
• Ensure smooth communication between clients and the internal team to support the consultancy’s operations.

Visitor Management:

• Monitor visitor entry and exit, ensuring compliance with security procedures.
• Assist in creating a comfortable environment for visitors, clients, and prospective students.

Miscellaneous Duties:

• Handle mail, deliveries, and courier services as required.
• Help organize events, workshops, or seminars hosted by the consultancy, including venue setup and client coordination.

Qualifications

• Phone Etiquette, Communication, and Customer Service
• Receptionist Duties and Clerical Skills
• Excellent organizational and multitasking abilities
• Strong interpersonal skills and the ability to work well with others
• Proficiency in Microsoft Office applications
• Previous experience in a similar role is a plus
• High school diploma or equivalent

Salary: 15,000 to 20,000 plus bonus based on your performance

Location: Setopul, Maitidevi, Kathmandu

Time: 10am to 5pm