Position: Customer Success Trainee

Job Description

About Us:

GlobalyHub is a software product development company based in Australia and Nepal. We build software products that are globally scalable, add value, and solve problems of businesses as well as individuals. 

Job Description

As a Customer Success Trainee, you will support our Customer Success team in ensuring our clients achieve their desired outcomes while using our products. You will monitor chat support, answer any queries raised by the customer and connect with the concerned team, follow the bugs reporting process and assign them to Engineers. 

Responsibilities and Duties

Product/ Business 

• Product Knowledge and Client handling 
• Lead and guide the team in handling inquiries most effectively.

Chat Support and Bug reporting 

• Monitor chat support and videos to make sure the team has provided the right solution to the customer's problem. 
• Answer any raised queries by the customer and connect with the concerned team, if needed.
• Follow the bugs reporting process and assign them to Engineers. 
• Set up the customer system through the setup process and ensure customers are fully onboarded. 
• Understand the existing features as well as the FAQs through support articles.
• Make sure that feature articles are published as soon as they are released. 

Qualifications

• Bachelors' completed in Management, IT, or any related field.
• Excellent written and verbal English communication skills.
• Ability to work in a team, collaborate effectively, and manage multiple tasks simultaneously.
• Strong attention to detail, a proactive attitude towards learning, and taking on new challenges.