Position: Product QA Specialist

Job Description

About Blys:

Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That's what we're building at Blys.

We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.

This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.

With over 30,000 5-star ratings and a community of 100,000 customers, Blys is a leading global booking platform for mobile / in-home wellness services, currently available in Australia, New Zealand, United States and United Kingdom.

As we continue to expand, ensuring a seamless user experience is crucial to our success. We are looking for a dedicated Product QA Specialist to manually test our production environment daily, ensuring the highest quality across all platforms and devices.

Role Overview:

As a Product QA Specialist, you'll be responsible for manually testing the live production environment every day across various platforms (web, mobile) and devices (iOS, Android). Your role will focus on identifying and reporting any issues related to user experience (UX) or business logic that impact the performance of our platform. You will play a key part in detecting bugs, usability issues, and system inconsistencies, allowing our product team to address them quickly and effectively, ensuring our users enjoy a flawless experience.

Key Responsibilities:

• Manually test the live production environment daily across a variety of platforms and devices
• Identify, document, and prioritise issues related to UX, functionality, and business logic
• Provide clear, actionable feedback and detailed reports on issues to the engineering and product teams
• Conduct usability testing to highlight potential user journey issues
• Verify that recent fixes deployed in production have resolved the identified issues
• Monitor real-time customer feedback and collaborate closely with the Customer Experience team to address platform-related concerns
• Stay updated on product releases and features, ensuring the platform functions as expected post-launch
• Collaborate closely with the development and product teams to continuously improve the overall user experience
  
  
  

Requirements

• Proven experience (2-5 years) in manual QA testing, particularly in live production environments
• Strong understanding of user experience (UX) principles and business logic testing
• Ability to troubleshoot and identify issues across multiple platforms (web, mobile) and devices (iOS, Android)
• Excellent attention to detail and a proactive approach to identifying and reporting problems
• Ability to communicate effectively with both technical and non-technical stakeholders
• Experience using project management or issue-tracking tools like JIRA
• Ability to prioritise tasks and work independently in a fast-paced environment
• A great fit for individuals with previous experience as a Product Manager or someone passionate about transitioning into product management roles in the future
  
  
  

Benefits


Why you should join Blys

• Fast-growing and exciting start-up with excellent growth opportunities
• Mission-led company - we want to change the world!
• World-class team - be part of a young and dynamic team of A+ players
• Rewarding work - interesting & challenging problems to solve
• Fun & open culture - we love having fun, learning new things and helping each other excel
• Positive company outlook - well-funded, profitable and growing fast
• Significant influence on company direction and performance - working closely with an experienced founding team
• Competitive remuneration package
• Balanced and flexible work hours
• No work on the weekends (Saturday & Sunday)
• Fun team events including annual company trips
• A chance to make a real IMPACT on 100,000+ actual customers - your work will change lives!
  
  
  

Hiring process & next steps:

• If this is you, we want to hear from you! Apply via the link. (strictly no agencies)
• We're passionate about wanting to attract the very best, which means a rigorous and competitive hiring process
• We aim to find talented team members and work with them for a long time
  
  
  

Our hiring process is:

• Review of your application
• Task challenge (sent over email, :2 hours)
• Initial Interview
• Technical Interview (at office location, : 2 hours)
• Offer
• Formalise with a permanent full-time contract and welcome you to Blys!