Position: Customer Service Representative
- Category Customer Service
- Location Kathmandu, Nepal
- Salary N/A
- Expiry date Oct 16, 2024 (11 days left)
Job Description
Job Location: Samakhusi, Kathmandu
Required Qualification: Bachelor Degree
Job Level: Junior Level
Required Skills: Problem solving, Communication, Teamwork, Learning/Adaptability, Collaboration, Convincing and Influencing , Coordination
Position Summary: As a Customer Care Agent, the candidate will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. She will interact with customers via phone, mostly and other communication channels to provide information on unfulfilled orders, share the timeline for goods to arrive and suggest a suitable alternative, if necessary.
Responsibilities:
- Respond promptly and professionally to customer whose orders are in unfulfilled state via phone, and other communication channels.
- Share the timeline of the goods to be restocked
- Suggest a best and alternative product, in case the ordered product/s are not available.
- Identify and escalate priority issues or trends to appropriate teams for further investigation and resolution.
- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.
- Contribute to a positive and collaborative team environment by sharing knowledge and best practices with colleagues.
Qualifications:
- Completed bachelor degree in any field.
- Previous customer service experience preferred, but not required.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with computers and ability to learn new software quickly.
- Positive attitude and willingness to go above and beyond to assist customers.
- Ability to work independently and as part of a team.
Interested candidates can mail their CV at [email protected]